The Town’s Risk Management Division works to identify, assess and prioritize risks, and works to minimize, monitor, and control the probability and/or impact of unfortunate events.
An effective risk management practice does not eliminate risks. However, by implementing a wide range of programs that engage employees across all departments, the Town strives to create a workplace and community that places safety and health at its core.
If you choose to make a claim to the Town for property damage or personal injury, you must provide written notification as specified in the Municipal Act 2001. Please see below for more information on the Town's claim process.
If you choose to make a claim to the Town for property damage or personal injury, you must provide written notification as specified in the Municipal Act 2001.
Notifying your insurance provider of the loss is the best way to protect your interests. Failure to notify your insurer at the onset of the loss may prejudice your right to recover under your insurance policy.
In some situations, you are required to place the Town on notice within 10 days of the incident. To ensure that your claim meets the notice requirement, please forward your claim within the 10 day period, as follows:
By mail or in person
Manager of Purchasing & Risk Management
32 Mill Street
When you are preparing your notice of claim, ensure that it contains the following information, as applicable:
Claims will be investigated without prejudice, based on the facts as they present themselves and under standard legal practices and principles.
The personal information collected to investigate your claim is collected under the authority of the Municipal Act 2001, S.O. 2001, C.25 and will be disclosed to staff and service providers who require the information to investigate your claim against Town of The Blue Mountains. Questions about the collection of this personal information should be directed to the Town Clerk, 32 Mill Street, Thornbury, ON 519-599-3131 ext 232
Fraudulent claims cost all taxpayers. The Town will prosecute all fraudulent claims to the full extent of the law.
After a notice of claim is received, the Town will provide acknowledgement of receipt.
The length of time it takes to investigate claims will vary from case to case based upon claim complexity and severity. Generally the investigation will be complete within 90 days.
The considerations in evaluating a claim include:
Yes, under the Limitations Act 2002, you must issue legal action (Statement of Claim) in an Ontario Court within two years of the date of loss. Written notice to the Town alone does not satisfy the requirement.