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Online Services Help

Welcome to the Town of The Blue Mountains Online Services. Are you looking for help? We hope to answer your questions here.

If you cannot find your answer in the information below, please contact us.

To start the registration process from the registration page, type in your email address,  then your password and then your password one more time to confirm that we have it correct. 

Your password has to be a minimum of 8 characters long.

Click on the Next Step button and answer the remaining questions. Don't forget to fill in the "I am not a robot" field at the end.

When you have completed your registration, the web portal will send you an email message. Inside that message will be a link. Click on the link and the web portal will validate your account. You can now sign in to the web portal to submit permits, service requests or by-law cases.


There are a couple of things to check:

  1. First, give it a couple more minutes. Sometimes emails can be delayed for reasons out of our control. You should receive your email within 15 minutes of registering
  2. Did you spell your email address correctly? 
  3. Next, check your junk folders. Sometimes messages end up in places we don't intend
  4. If the three suggestions above don't help, please contact us. We will just need your email address and we can activate your account for you 

On the Sign In page, there is a "Forgot Password" link. Click on it. The system will ask you for your email address. Click on the Reset Password button. The system will email you a message containing a link. Click on the link and it will walk you through changing your password.

You can see all of the permits, service requests and by-law cases that you have previously submitted using the web portal by first signing in, then clicking on My Items. 

Permits, service requests and by-law cases are listed in separate sections.

  • To see all of your items, click on the Expand All link. 
  • To see all your by-law cases, click on the arrow beside My Bylaw Enforcement Complaints
  • To see all your service requests, click on the arrow beside My Service Requests
  • To see all your inspections, click on the arrow beside My Upcoming Inspections

You can click on any of your items and the system will show you the current status.


You can upload documents and photos that have the following extensions when you create a new permit, service request or by-law case:

  • .DOC (Word)
  • .DOCX (Word)
  • .XLS (Excel)
  • .XLSX (Excel)
  • .PDF (Adobe Acrobat)
  • .JPG (photo or image)
  • .PNG (photo or image)
  • .TIF (photo or image),

Documents with other extensions will not be uploaded.

Submitted documents and photos must be under 50MB in size.

If you would like to upload more documents or photos to your existing permit, service request or by-law case, sign in to the web portal, click on My Items, find the item and click on it to open it. Scroll down to the Upload Additional Documents section. Click the Browse... button and select the file you wish to upload. Fill in the short description field and click Upload Document. 

If you would like to request an inspection for your existing permit, sign in to the web portal, click on My Items, open My Permit Applications and find the permit. If the permit has an inspection waiting to be completed, you will see a "Request Inspection" button. Click on it. Select the inspection you would like to schedule and click on Next Step. Fill in the date, time and notes fields. Make sure to fill in the "I am not a robot" field at the bottom and click on Next Step. 

The inspector for your permit will receive a message indicating your request. Check back later in My Items under My Upcoming Inspections to see when the inspection has actually been scheduled for. 

If you don't see a "Request Inspection" button under your permit in My Items, please call  519-599-3131 ext. 296 or email us.


Web Portal Team
519-599-3131 x239